About PCL

PCL privacy policy

PCL is committed to protecting your privacy. This statement explains how we use the personal information that you give us.

Please do not send us any personal data about anyone else without their permission.

Legal Basis for Processing

Our legal basis for processing personal data is legitimate interest. Whenever you give us personal data via our website, you are consenting to its collection and use in accordance with this privacy policy.

How Do We Collect Information from You?

We obtain information about you when you use our website, for example, when you contact us about products and services, sign up for a webinar, place an order or if you register to receive one of our newsletters.

What Information We Collect

The personal information we collect might include your name, order details, email address, mailing address, IP address and information regarding what pages are accessed and when.

In addition, we store information you may give us about your interests, or we may learn about these from your use of our goods and services.

We use ActiveCampaign to collect and store our client data. By booking onto one of our courses, subscribing to our newsletter, registering for a webinar, or submitting a query, you agree to the transfer of data to ActiveCampaign.

How Will We Use the Information You Give?

The personal information that we collect is used:

  • to provide you with goods and services
  • for customer administration
  • to personalise our service to you
  • to seek your views on products and services
  • for technical administration of our websites
  • Direct marketing communications – please note we will only send you direct marketing emails if you opt in to receive our newsletter via our newsletter subscription form (see Direct Marketing Communications section below)

We also automatically collect data about visitors to our website (for example on browsing patterns) by using cookies. This data is used only in an anonymous form; no individual is identified. Please see the section on Cookies in this privacy policy for more details.

Direct Marketing Communications

From time to time we would like to contact you with details of our products and services, including discounts and competitions by email, post, phone and other electronic means. We will only send you marketing communications if you consent to us doing so. We’ll always treat your personal details with the utmost care and will never sell them to other companies for marketing purposes.

We use ActiveCampaign to send our email newsletters. By signing up to receive PCL email communications, you agree to the transfer of data to ActiveCampaign.

Webinars

We use ActiveCampaign to collect and store webinar registration information. By signing up to one of our webinars, you agree to the transfer of data to ActiveCampaign.

Updating Your Data, Erasure and Requesting a Copy of Your Records

If you would like to:

  • Update your details
  • Withdraw your consent/opt out of marketing communications
  • Request erasure of the data we hold on you
  • Request a copy of the data records we hold on you (we will endeavour to fulfil the request within two weeks but no more than 30 days)

Please contact info@psychological-consultancy.com and we will respond within 24 hours.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications, such as Google Analytics and social media platforms. We use this data to analyse website traffic and improve user experience.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Data Security

We are committed to ensuring the security and integrity of personal information that we hold and have put in place appropriate technical and organisational safeguards to ensure this. PCL has a Data Leakage Management Policy and in the event of a breach, we will notify any affected individuals immediately.

As with all electronic communication, when you give us personal data by that means, the data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area (many of whom do not have stringent data protection laws).

Whenever and wherever we collect, process or use personal data, we take steps to ensure that it is treated securely and in accordance with this privacy policy.

Disclosure – Sharing Your Data

We will not disclose your personal information to third parties except:

  • as necessary to fulfil your order(s) for our goods and services and to validate your payment details;
  • to suppliers that process data on our behalf;
  • in response to an expressed client need or request, to organisations outside the UK who are authorised to offer PCL goods and services;
  • where we believe, in good faith, that it is necessary to comply with the law or to protect the safety of PCL, our customers or their clients, or the public.

Some of these third parties may be located outside the European Economic Area, e.g. credit card processing companies.

However, where an individual takes one of our instruments under the direction of one of our qualified customers, and PCL performs a service scoring that instrument for the customer, we will send the individual’s results to that customer in order that they may give appropriate feedback to the individual who took the instrument.

We may also provide your personal data to anyone to whom our business or business assets are transferred.

We may use and disclose aggregated and anonymised information for marketing, product development, strategic or research purposes. In such data, no individual customer will be identifiable.

Links to other sites

This policy applies only to information collected by PCL. Links within our sites to those of other organisations are not covered by this policy.

Contacting us

This is a website of PCL. If you have any questions about PCL’s privacy policy, or wish to opt out of direct marketing or you wish to request any information about your personal data, please e-mail: info@psychological-consultancy.com

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu  Please ensure to include our company name in any correspondence you send to our Representative.  

Changes to this policy

This privacy policy was last updated in September 2021. PCL reserves the right to modify or update the policy from time to time.

PCL
8 Mount Ephraim
Tunbridge Wells
Kent
TN4 8AS
UK